The paperwork was the injury.

Picture a veteran — call her Renée — whose original disability claim was denied years earlier. By the time she walks into the Crownsville benefits clinic, she has three folders of paperwork and a low-grade headache she had stopped trying to name.

The foundation's accredited representative sits with her for three sessions. They reorganize the file, identify the missing nexus letter, and submit a higher-level review.

Eleven weeks later, the claim is granted. The percentage matters less than the fact that, finally, someone reads the whole thing — and that is the program working as designed.